Site Rules

The following are a simple set of rules/terms and conditions pertaining to touring seasonal pitches and static caravan holiday homes. Where FRCP/I/we or us is used it refers to the owners/management at Five Roads Caravan Park and where you/they/the owner is used refers to the static caravan or touring caravan owner. The term ‘site licence agreement’ refers to the agreement made between you and FRCP resulting in an annual payment giving you an annual 12 month use of the agreed pitch. Pitch refers to the specified area your unit is parked on, the associated parking area and any area immediately behind these. Payment of the annual site licence including new/pre-owned sales with the site licence included in the first year confirm your acceptance and agreement to all these rules/terms and conditions.
 

1.       Noise, having fun is expected but do respect our other visitors. We ask you to start quietening down at 10pm and be completely quiet by 11pm. Mornings, well everyone’s on holiday so let’s keep it down until 8am please?
 

2.       Dogs, ON LEADS AT ALL TIMES, and a suitable length lead, i.e. contained on your pitch so not to intrude onto your neighbours or roadways.
 

3.       Dog exercising is available at the top of the site beyond the last pitch/hedge, dogs however don’t always understand so please clean up after those little mishaps putting waste in the general waste bin and securely tied please. Boys, and the odd girl, please mind where you wee, other people’s tents, awnings, cars etc. are not nice places!
 

4.       There is a laundry facility available, please respect other users and be prompt emptying the machines. We also ask you keep usage to daylight hours please, partly to keep noise down int the early and late hours but also to take advantage of the sun, when out, and our solar system. 

5.       NO FIRES AT ALL, barbeques are OK but must be under control and supervised at all times and at least 18” (1.5 foot/44.5 cm) off the ground. Barbeques to be used for cooking only. Unless a unit has been specifically built with a log burning stove/real fire these must not be fitted or used.
 

6.       NO external gas bottles, all bottles to be contained within the unit the ONLY exception is suitable bottles for barbeques and proprietary outdoor cooking units. Holiday home owners please see item 12?
 

7.   Commercial vehicles are at our discretion, ask first.
 

8.   Vehicles, we would encourage one vehicle per pitch please as we are a small site although two are often possible but must be beside your unit. Extra vehicles/visitors vehicles must park outside the site. Please, no vehicle movements after 11pm and before 7am. Please, no unnecessary vehicle noise please, i.e. no revving of engines, turning the radio down/off before starting etc? NO vehicles to be parked on the grass at any time.

8a. The site speed limit is 5MPH, 1st gear will suffice please and please note all road traffic laws apply, all vehicles must be fully compliant with the relevant laws, drivers licensed and insured, no learner drivers, drink driving etc.
 

9 a. Holiday homes over 15 years old are allowed to stay on site only with the permission of FRCP, obviously the owner can sell the caravan for use elsewhere but removal must be conducted with the knowledge and permission of FRCP. The owner will be responsible for any costs for this including costs incurred by FRCP including but not limited to disconnection of gas, electric, water, waste and removal of any decking etc..

9 b. Holiday homes over 15 years old that you wish to keep on and subject to they and your area being in a tidy condition may at our discretion be allowed to remain on site on the basis of you being offered renewal of your annual site licence agreement subsequent years out with the 15 years.

9 c. Where we deem a holiday home over 15 years old fit for sale on site we will offer a site licence agreement period as we deem appropriate, this will be discussed with you prior to any sale. FRCP reserve the right to charge a commission fee up to 15% of the sale value of the holiday home***.

10a. Holiday homes under 15 years old that the owner wishes to sell must first discuss this with FRCP. We will not unnecessarily hinder any sale but we will require to inspect the holiday home to make sure it is in a saleable condition and any perspective buyer is suitable and understands these rules. FRCP must be informed of all stages of the process and the preceding applies also in the event of passing the holiday home onto family members.

10b. Site licence agreements verbal or otherwise apply to you and you alone, in the event of a sale or transfer your site licence agreement ends and new one will be required for the new owners before they can access the site/holiday home.

10c. FRCP can assist with sales and will in any case reserve the right to charge a commission fee up to 15% of the sale value of the holiday home***.

11. Holiday homes, seasonal caravans and surrounding areas should be kept clean and presentable at all times. All units are expected to be washed down and any decking kept clean, and paint/stain/oil applied in a timely manner for timber decks, typically annually****. Any changes to your pitch must have the approval of FRCP and remain your responsibility. All items around your pitch must be suitably secured against the weather.

12.* Each holiday home is equipped with two 47kg gas bottles on an auto changeover valve, these and the pipework to your holiday home remain the property of FRCP, the gas is yours as is the internal pipework and appliances. An annual gas safety inspection, typically in March, is required with a boiler service optional though recommended. The owner is responsible for payment for this service through FRCP. You are responsible for managing your gas, the principle is starting at two full bottles when you notice one is empty you inform us and we will replace the bottle and advise of the current price for the gas, this can be paid for via cash, card or bank transfer(preferred). Do not interact with the auto changeover valve, that is only to be used by us when changing bottles. 47kg gas bottles will be supplied and fitted to statics only during office hours, 9am to 5pm. Access to the gas storage area for you holiday home must be kept clear. We do not feel it is appropriate for gas to be sourced elsewhere for everyone’s safety.

13. No subletting of holiday homes and seasonal caravans is allowed, only family may stay and must adhere to these rules. 

14. All units should be appropriately insured at all times.

15. Seasonal touring caravans and static caravan holiday homes may need to be moved at times for operational reasons, we will endeavour to discuss this with the owner in advance. To this end we do prefer to hold a set of keys that will allow access and moving of your unit. Unless there is an issue with the pitch allocated to you your caravan will be returned to its original pitch as quickly as possible.

16.** FRCP is a holiday park only, we do not have a residential licence, and cannot be used by you as a residence, you must have a primary address and where required be able to prove such. Anyone staying at FRCP must not be using FRCP to go to a place of work on a regular basis, the end of a stay would be fine subject to being between 7am and 11pm, please see item 11?

17.** Mail, there should be no mail sent to you at FRCP unless we agree and it is urgent, urgent would be in the area of but not limited to forgotten medication, important paperwork. You must not use FRCP’s address for anything, this includes catalogues, club cards etc. If we do get mail, we reserve the right to return to sender.

18. Termination of site licence agreement. We require you to give us one month’s written or emailed and conformed received, notice of your intention to terminate and also in the event you decide you will not be renewing. We will endeavour to give you a minimum of three month notice in order for you to make all and any necessary arrangements to move your unit. In the event of costs being incurred by FRCP, for example but not limited to electrical disconnection, gas disconnection, un-siting of your caravan etc, you will be responsible for these costs and will be required to pay on the date of departure along with any outstanding gas or electric bills. Where there is outstanding time left on the site licence agreement at our discretion, we may refund such but only full months minus costs as already detailed.

19. Failure to comply with these terms and conditions will result in a verbal reminder in the first instance, unless we deem serious enough to warrant a written reminder immediately. Where a verbal reminder is given and further breaches occur a written reminder will be issued. Any further breaches may lead to immediate termination of your site licence agreement. If the initial breach or any activity/s or action/s committed by you are deemed severe we reserve the right to move to immediate termination. In the event of immediate termination for whatever reason you will be required to immediately leave site and then make arrangements to remove your unit, any contents as appropriate and tidy up your pitch area. This must be done in a timely manner. For seasonal touring pitches, this will be immediately as part of packing up your unit. For static caravan holiday homes we expect this to be completed withing seven days. Where the static caravan is over 15 years old or deemed unsuitable to remain on site it must be removed within the seven days. If the caravan is fit for sale on site and you wish this to happen FRCP will take on the entire sales process, you will not be allowed back on site and must not re-enter the site unless you have specific permission and where appropriate you are escorted by a representative of FRCP. We will either make you an offer for the caravan which if accepted will be the end of your involvement. Alternatively, where we conduct the sale you will be informed of progress and any price offered will be passed to you for written or email based approval. You will be required to pay a monthly pitch fee equivalent to 1/12 of the annual full site licence agreement fee until such time as the static caravan is sold, at time of production of these terms this is £2200 per year. Any part month will be considered as a whole month. All costs incurred during any removal or sales process must be met by you in full prior to transfer of ownership or removal of the static caravan. Any static caravan not removed in the 7 day period will incur a weekly charge equivalent to 1/52 of the full annual site licence agreement fee, currently £2200, for each week or part week up to 4 weeks a which point FRCP will have the static caravan disposed of as we see fit and you will remain liable for all charges for the disconnections (gas ,electric, water and waste), removal from site, outstanding site licence agreement fees as detailed and returning your pitch to a presentable standard, specifically removal of any rubbish, unwanted items, shed/storage boxes etc. If there is time left on your site licence agreement representing a monetary value that will cover the preceding costs we will retain the whole amount as payment.

(For clarity severe will relate to but not be limited to, criminal actions, violence or threats off, blatant and or deliberate breach of these terms and condition, actions or activities likely to cause harm or injury to others, damage to items/vehicles/buildings/FRCP property/camping units etc)

20. Failure to pay any presented bills in full within any stated terms whilst you retain a unit on site will result in immediate termination of you site licence as detailed in item 21. Failure to settle outstanding invoices within any stated terms after termination of your site licence agreement can result in FRCP taking legal action to recover such outstanding monies including passing of your details onto a suitable debt collection agency.

21. FRCP remains at all times the owner of the pitch allocated to you and all other area of Five Roads Caravan Park.

22 a. Gas and electric supplied to the various site licence agreement holders by FRCP, excluding bottled gas, is charged at cost, we are not allowed to make a profit on such. Any price changes FRCP will endeavour to inform you of promptly and these will be applied as applied to us, i.e. on a given price change date we will take meter reading so as to bill you as accurately as possible. We do not apply any element of the standing charges applied to FRCP. These utilities attract VAT at 5% normally but excessive usage can cause this rate to rise to 20% and where appropriate may trigger certain bills to show as such.

22 b. For static owners and annual gas safety check is required, whilst this is being done a boiler service and antifreeze check/top-up is also available, this will be discussed prior to the annual service. These costs are your responsibility, typically we pay the plumber then you reimburse us at what we have been charged, i.e. we add no extra charges. Charges for any additional plumbing works/repairs whether organised by us on your behalf or directly by you should be settled by you directly with the plumber.

22 c. For new/pre-owned static sales we will organise both a gas safety check, including boiler service and antifreeze check/top-up as well as an electrical inspection as soon as practically possible. This will be included in the sale price with any additional works/repairs identified being our responsibly also. 

23. Complaints, whether over other site users or anyone representing FRCP in any capacity should be raised immediately with a FRCP representative on site or go to the site office and either press the doorbell or follow the instructions on the door. Alternately you can call us on 01828 632255. If you feel the complaint hasn’t been dealt with to your satisfaction you should escalate this to FRCP owners Simon or Sarah Dunn either verbally or if you prefer please email to camp@5roads.co.uk, though for you piece of mind do verbally make sure we are aware of your complaint as this is the site email address.

24. Awning where applicable must be secured down appropriately and are your responsibility at all times.

25. From time to time there may need to be changes to these terms and condition, we will inform you promptly of any changes and discuss as required.

We dislike ‘policing’ the camp site and shouldn’t need to if we all respect the site, the site staff, ourselves and each other.

*For caravan 1 you have a single 19kg which again belongs to FRCP along with the pipework up to your caravan but the gas etc. is your responsibility and is available between 9am and 5pm. The mains supply is our responsibility again up to you caravan with all holiday home pipework and appliances being your responsibility as is the cost of gas used.

** Items so marked do not apply to caravan 8 as the owners provide assistance to FRCP and as such are allowed under the terms of our site licence to hold residential status.
 

*** Commission fee will be in accordance with industry regulations.

**** Static caravan holiday homes can be washed down externally by FRCP for and addition charge with any guttering cleaned out at the time. You will be advised of availability and cost at your site licence agreement renewal.

This revision correct at 1th November 2023.